Hello! These are 100% authentic. There may have been a slight update and the image needs to be updated. We completely understand if you'd like to return this item, but wanted to ensure you these are 100% authentic. Thank you for your business!

Are these slip resistant?

Not sure but it has a little black rubber on it.

Why offer prime day when men's (classic black&white) cheaper than woman's? Fair? Rude?🥸🧐😒

I'm sorry if you have find anything like this. However prime day sales are offered by Amazon with their price policies so we can't make changes in some of products. Thank you!

I wear a wide shoes would on cloud work for me

While I didn’t purchase the exact same On Cloud shoe you are inquiring about, I too have wide feet. It was recommended to me by a group of nurses that I observed, “if you have wide feet, order a half size up”. That is what I did and my shoes fit beautifully! If they don’t work, they can easily be returned from most locations. I love these shoes!

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.